Returns & Exchanges
At MYSA Natural Wine, we strive for excellence in every bottle, but we understand that issues can occasionally arise during transit. Due to the perishable nature of wine, we offer replacements or store credit for bottles that are damaged or flawed within 30 days of purchase.
Inspect Your Delivery
Examine your shipment immediately upon arrival to ensure all bottles are intact and the contents match your order summary.
Contact Our Support
If you receive a damaged or corked bottle, email our team at hello@mysa.wine with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the damaged bottle, the packaging, and the shipping label to help us process your claim with the carrier.
Resolution Process
Once your claim is reviewed, we will issue a replacement shipment or provide store credit to your account within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing